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CRM for doctors' practices
A CRM for doctors that keeps chamber calls and review visits organised
NLCaller is a phone CRM for doctors and their assistants, handling appointment calls, missed-call callbacks and review-visit reminders without touching medical records.
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Priya S.
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Wants a quote for 50 units. Call back after 6 pm.
Follow-up due today 6:00 PM
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What is the best CRM for a medical practice that runs on phone calls?
Many Indian doctors run their practice from a mobile number printed on the prescription pad, with an assistant or compounder answering it between consultations. NLCaller, a call management app, turns that number into an organised patient call list without changing the number or the SIM. It becomes the Android dialer, so each saved patient's name and the assistant's last note appear when the phone rings, and saved leads and clients always ring through while spam calls are flagged before you answer. A patient asked to come back in two weeks gets a follow-up reminder set during the call, which rings like an alarm on the day and can send a WhatsApp with chamber timings. Doctors who sit at two or three chambers can tag callers by location with a custom field. NLCaller stores call details and remarks only; it gives no medical advice and holds no prescriptions or reports. Checked in October 2026, an annual seat is ₹1,944, that is ₹162 for each month, and GST is added.
Dental practices with a separate front desk and recall routine have their own page, on dental clinic follow-ups. Medicine makers calling stockists and franchise partners, rather than patients, should read the pharma trade sales page instead.
How does a doctor's assistant manage the day's calls in NLCaller?
Modelled on an imagined Lucknow physician with an evening chamber and one assistant; an illustration rather than a real practice.
| Moment | What the team does | What NLCaller does |
|---|---|---|
| Before the chamber opens | The assistant returns calls that came in during hospital rounds | Missed calls are listed with a one-tap call back, and each missed caller already got a WhatsApp with chamber timings |
| Appointment calls | Patients ask for a slot or the doctor's availability | The assistant notes the slot as a remark and marks the status, such as Appointment given |
| Unknown caller | A new number rings during consultations | Caller ID names it if it is a saved patient or lead, and spam reports from other users show before answering |
| Review visits | Patients told to return after a set number of days are called | Reminders set during the earlier call ring on the due day, with call back from the alarm |
| Referral calls | Another doctor's clinic refers a patient | The caller is saved with a Referral source tag and the referring clinic in a custom field |
| After hours | Calls continue after the chamber closes | Quiet hours hold automatic WhatsApp messages, and excluded numbers keep family and personal contacts out of automation |
How does a doctor set up NLCaller in an afternoon?
The assistant can do most of this on the practice phone.
- Get the app. Send a WhatsApp to +91 80184 88788 and the install is shared in the same chat.
- Make it the default dialer. The setup screens walk you through granting dialer, notification and alarm permissions. Calls, contacts and history stay as they were.
- Choose the business SIM. On a dual SIM phone, set the practice number as the default SIM for business calls, and choose which SIMs back up. The dual SIM dialer page explains the options.
- Write the missed-call message. Set the automatic WhatsApp for missed calls with chamber days and timings, and the address of each chamber.
- Add simple statuses. For example Enquiry, Appointment given, Visited and Review due, plus a custom field for chamber location. A CA practice can name its stages after its own client work in the same way.
What should a doctor keep out of a calling CRM?
General guidance, not legal advice. Patient data care stays with the practice.
- Diagnoses, test results and prescriptions. Keep remarks to scheduling, such as "wants Saturday slot".
- Medical replies over automatic WhatsApp. Use templates only for timings, directions and reminders to visit.
- Personal numbers of family and friends. Mark them as excluded numbers, and NLCaller leaves them out of backup and every automatic send.
- Shared logins. Give the assistant a separate account so the team call log shows who handled each call.
Sample comments from doctors' assistants using NLCaller
“Doctor sir is on rounds until five, so the missed list was always long. Now patients get our timings by message and I call them back in order.”
Assistant, physician's chamber, Lucknow
“Review patients used to forget their date. The reminder rings on my phone and I call them the same morning.”
Receptionist, paediatric clinic, Vadodara
“I sit at two chambers. A simple field tells my assistant which one the patient is asking about.”
Consultant, orthopaedic practice, Bhubaneswar
Pricing
How much does NLCaller cost?
NLCaller costs ₹162 per user per month on yearly billing or ₹254 on the 3-month plan, plus GST. The Basic Dialer is free forever.
3 months
₹254per user per month + GST
Billed ₹762 per user every 3 months · $13 outside India
- Every feature in the app
- Leads, auto dialer, reminders and WhatsApp CRM
- Team features, attendance and web dashboard
36% less per month
Yearly
₹162per user per month + GST
Billed ₹1,944 per user per year · $25 outside India
- Every feature in the app
- Leads, auto dialer, reminders and WhatsApp CRM
- Team features, attendance and web dashboard
Prices per user. GST added for India. Outside India, prices are in US dollars per user per billing period. The free trial opens every paid feature for 3 days. Prices checked 3 October 2026.
Where NLCaller stops for a medical practice
NLCaller organises calls and follow-ups only. Use a dedicated system if you need:
- An EMR, clinic management software or e-prescriptions, or anywhere to keep diagnoses and reports.
- Patient billing, invoices or online appointment booking with a public calendar.
- Telemedicine, video consultations or any medical advice delivered through the app.
Questions people ask
What is the best CRM for doctors who take appointments by phone?
If your patients call or WhatsApp the practice number for slots, the best CRM for doctors is NLCaller: it runs in the dialer, returns missed calls quickly and reminds the assistant about review visits.
What is a CRM in healthcare?
In healthcare, a CRM tracks how patients and enquirers contact the practice, what they asked and when to follow up, separate from medical records. NLCaller does this for phone calls and WhatsApp.
What does NLCaller do for a doctor's practice?
NLCaller is a practice calling app that takes over as the phone's dialer, names saved patients when they ring, sends a WhatsApp to missed callers and rings follow-up reminders like alarms. It does not hold medical records.
Can patients book appointments through NLCaller?
No. NLCaller has no online booking page. The assistant books slots in the practice's own diary and uses NLCaller to remind patients and follow up.
Does NLCaller work on the doctor's iPhone?
Yes. On iPhone everything works apart from reading the handset's call history. An Android phone can also act as the full dialer.
Is there a free CRM for doctors?
There is a free tier: the Basic Dialer, with calling, after-call WhatsApp messages and call analytics on the phone, never expires. Reminders and patient lists need a paid seat after a 3-day trial.
Related pages
How this page was made: drafted with AI assistance from NLCaller's documented features, Google search research and dated public sources.
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