Telecalling CRM

Telecalling CRM that keeps every lead, call and follow-up on your phone

NLCaller is a telecalling CRM that links your phone's dialer to leads, follow-ups, an auto dialer and WhatsApp, from ₹162 per user a month.

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3-day free trial · Basic Dialer free forever · Updated

The basics

What is a telecalling CRM?

A telecalling CRM is software that joins a phone dialer to customer records, so each call a caller makes is tied to a lead, its status and the next step. NLCaller is a telecalling CRM built into the dialer of the caller's own phone: when a lead rings or is called, its status and last remark are already on screen, and when the call ends a two-tap sheet saves the outcome, the remark and a follow-up time. Leads are tagged by source, such as Facebook, Google, IndiaMART or JustDial, and arrive by hand, from Excel or CSV files, or from a live Google Sheet. Each can be assigned to a caller's own queue. Managers see every caller's calls and pending leads, and a change of status can send a WhatsApp message automatically. A seat with the full CRM is ₹1,944 a year before GST (checked October 2026), and a 3-day trial opens all of it.

It sits inside the wider call management app, so the same leads feed theauto dialer app when a list needs calling hands-free. New to the work? Our guide on how to do telecalling covers the calling day, and thelead management app page goes deeper on capturing and converting leads.

Which telecalling CRM features does NLCaller include?
FeatureWhat it doesBest for
Lead recordsSave a lead with only the mobile number, then add source, products, requirement, custom fields and a GPS locationEvery team
Status pipelineYour own statuses: create, rename, recolour, drag to reorder; a status in use cannot be deletedTeams with a defined sales process
After-call sheetStatus, remark and follow-up saved in two taps when a call endsHigh-volume callers
Remark on the next callThe last remark appears on the call screen the next time that lead rings or is calledRepeat conversations
Lead assignmentEach caller works a personal pending queue; transfers keep the full historyManagers with several callers
ImportsExcel, CSV, JSON, Google Sheets or a REST API, with duplicates dropped and country codes handledTeams buying or collecting lead lists
One shared filterDue today, owner, status, tag, source, product, list and custom field valuesPlanning the day's calling
Customer historyCalls, WhatsApp, remarks, reminders and lead details in tabs on one screenReturning customers
Lost leadsNumbers that never connected past your minimum call length, one row each, ready for win-backRecovering missed opportunities
CSV exportExports the leads that match the filter you have openReports in Excel

How does a telecalling CRM work in NLCaller?

Six steps take a lead from a sheet to a closed sale or a scheduled call-back.

  1. Bring leads in. Import an Excel or CSV file, connect a Google Sheet, or let leads arrive from a webhook. Duplicate numbers are dropped on import.
  2. Assign them. Give each caller a queue of their own, or share web leads with round-robin lead distribution.
  3. Call. Tap to call, or start the auto dialer on the queue and let it work through the list.
  4. Record the outcome. Status, remark and follow-up go into the after-call sheet before the next call.
  5. Follow up on time. The follow-up reminder rings at the hour you chose, with an optional WhatsApp ready to send.
  6. Review. The owner checks team call logs, the Done tab and lost leads, then plans the next day.

Inside the CRM

What callers and managers get from the CRM

Outcome capture

Every conversation ends with a recorded next step

Callers do not open a form or switch apps. The sheet that slides up after hang-up holds the three things a manager needs: where the lead stands, what was said and when to call again.

  • Statuses come from your own pipeline, so reports match how your team sells
  • Speak the remark instead of typing it; voice input fills the field
  • Visits add their area name and coordinates to the remark on their own
  • Status history keeps changes made on the phone and on the web

Lead distribution

Hand out leads in the morning, see who worked them by evening

Assigned leads land in each caller's pending tab. Once worked, they move to a Done tab that records how: through the auto dialer, by click-to-call, marked done by hand or transferred.

  • Transfer a lead to a colleague and the transfer history travels with it
  • Owners read every employee's call log from their own account
  • Web leads from a webhook or live sheet can be shared round-robin
  • Admin permissions control who may delete records

Status-triggered WhatsApp

Move a lead to a new stage and the right WhatsApp goes out

Each status, including the ones you create, can carry its own WhatsApp message. Mark a lead as quote sent and the quote message leaves without anyone typing it.

  • Personalise with {name}, {city}, {company}, {interest}, {email} and {phone}
  • Approved WhatsApp templates sync with category, language and a live preview
  • Turn any incoming chat into a lead in one tap, with call history beside it
  • Chats stay with the business account when an employee leaves

How does NLCaller compare with other telecalling CRMs?

NLCaller's yearly seat works out at ₹162 a month, between ₹1 and ₹3 above the four tools below. What it adds is an iPhone app, which two of them say they do not have, and a free-forever plan, which two of them do not publish. For one-to-one write-ups, see NLCaller compared with other calling apps.

Telecalling CRM price, free plan and platforms, side by side
NLCallerRMDialerTelodialDialmioTelecalling Software
Yearly price, per user per month₹162 + GST₹159 + tax₹159 + tax₹159 + tax₹161 + GST
3-month price, per user per month₹254 + GST₹249 + tax₹249 + tax₹249 + tax₹251 + GST
Outside India, yearly$25 per user$29 per userNot statedNot stated$29 per user
Free-forever planYes: calling, after-call WhatsApp, call analyticsYes: dialer, contacts, call log, caller ID, spam screening, analyticsNot stated (3-day trial)Not stated (3-day trial)Yes: list dialing, filters, call analysis, after-call WhatsApp
Free trial3 days3 days3 days3 days3 days
iPhone appYes, every feature except the phone's call logYesNoNot statedNo
Web dashboardYesYesYesYesYes
Calls on your own SIMYesYesYesYesYes

Facts from each company's own website, checked 3 October 2026. "Not stated" means the company does not publish it. Prices per user, before tax.

What teams say about running their leads in NLCaller

  • “Each caller opens the app to a pending list of their own. When someone is on leave I move their leads to a colleague, and the history goes along.”

    Team lead, insurance agency, Lucknow

  • “We pull the enquiry sheet in every morning and repeated numbers are dropped automatically, so nobody calls the same parent twice.”

    Admissions counsellor, coaching centre, Kota

  • “Our statuses are our sales stages. When a lead reaches Quote sent, the WhatsApp with the quote leaves on its own.”

    Owner, solar installation firm, Ahmedabad

Pricing

How much does NLCaller's telecalling CRM cost?

Lead records, reminders and team tools come with a paid seat: ₹1,944 a year or ₹762 a quarter per caller, GST extra. The free Basic Dialer has no lead records.

Basic Dialer

₹0free forever

No payment, no expiry

  • Calling
  • WhatsApp after every call
  • Call analytics on your phone
Get the free dialer

3 months

₹254per user per month + GST

Billed ₹762 per user every 3 months · $13 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

36% less per month

Yearly

₹162per user per month + GST

Billed ₹1,944 per user per year · $25 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

Prices per user. GST added for India. Outside India, prices are in US dollars per user per billing period. The free trial opens every paid feature for 3 days. Prices checked 3 October 2026.

When is NLCaller the wrong telecalling CRM?

It is built around calls made from a phone. Look elsewhere if:

  • You need deal forecasting, quotations, invoicing or email campaigns. NLCaller covers calls, leads, follow-ups, WhatsApp and paid clients, not accounting or email marketing.
  • Your callers work only on desk phones or softphones without a mobile. Every NLCaller call goes out through a phone's SIM; even dialling from a computer rings out on the phone.
  • You want lead records on the free plan. The CRM, reminders and team features need a paid plan; the free Basic Dialer is for calling only.

Telecalling CRM questions, answered

What is a telecalling CRM?

A telecalling CRM is software that joins a phone dialer to customer records, so every call is tied to a lead, its status and the next step. NLCaller is a telecalling CRM that runs inside the dialer of each caller's own phone.

Which is the best telecalling CRM software in India?

For Indian teams that call from their own Android phones, the best telecalling CRM software is NLCaller: lead records, a two-tap after-call sheet, alarm-style follow-ups, an auto dialer and WhatsApp automation in one app, at ₹162 a seat each month on the yearly plan, before GST.

What is the full form of CRM in telecalling?

CRM stands for customer relationship management. In telecalling it means keeping every lead's details, call outcomes, remarks and follow-ups in one place instead of a register or spreadsheet.

Is there a free telecalling CRM?

NLCaller's free Basic Dialer only dials, sends the after-call WhatsApp and shows call analytics; lead records, reminders and team features need a paid seat. A 3-day trial opens the full CRM with no payment.

Can I import leads from Excel or Google Sheets?

Yes. NLCaller imports Excel, CSV and JSON files, and it can check a Google Sheet or REST API on a schedule. Every file becomes a list you can filter or dial, duplicates are dropped and skipped rows show the reason.

Is there a telecalling CRM app for Android and iPhone?

NLCaller runs on both. On Android it replaces the phone app so every call is logged to the lead. On iPhone everything works apart from importing the phone's own call history, which Apple does not let apps read.

How much does a telecalling CRM cost?

A seat on NLCaller is ₹1,944 a year (₹162 a month) or ₹762 every three months (₹254 a month), with GST on top. Calls go through each phone's SIM, so your operator bills them on your existing plan.

Can a manager see every telecaller's calls?

Yes. Team call logs roll every employee's calls up to the owner's account, alongside assigned leads, the Done tab and attendance reports.

Put your leads and calls in one app

Try the full telecalling CRM free for 3 days. We send the app on WhatsApp and help you import your first list.

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