CRM for broadband providers

A CRM for ISP teams that sell connections and renew plans

NLCaller gives local broadband providers a calling CRM for new connection enquiries, installation follow-ups, plan expiry calls and WhatsApp replies to missed callers.

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3-day free trial · Basic Dialer free forever · Updated

Which CRM suits a local internet service provider in India?

A local internet service provider lives on two kinds of calls: households and shops asking whether fibre reaches their building, and existing subscribers whose plan is about to run out. NLCaller handles both from the office phone as a calling CRM. A connection enquiry is saved as a lead with custom fields for locality, building and plan wanted, and a GPS location field can record the exact spot for the installation team. Once the line is live, the subscriber moves to the client list on a package of one month, twelve months or a custom length. That is where NLCaller earns its place for an ISP: the expiring-today and next-week filters give the office a renewal call list, reminders ring before each end date, and Renew carries the plan forward from the old expiry rather than the day of payment. Missed calls get an automatic WhatsApp so nobody feels ignored. Per caller, NLCaller costs ₹1,944 yearly or ₹762 quarterly, both excluding GST, as of October 2026.

For the expiry side in detail, read the page on software for renewal reminders; offices that miss calls while technicians are out may also like the notes on returning missed calls.

How does a broadband office handle its calls in NLCaller?

Assume a local broadband operator in Guwahati with three office callers and a field team. A hypothetical setup, not an actual operator's numbers.

Local ISP office call routine in NLCaller
MomentWhat the team doesWhat NLCaller does
Office opensCallers check who phoned after hoursThe missed-call filter lists them, and each already received an automatic WhatsApp with office timings
Connection enquiryA household asks if fibre is available in their laneA lead is saved with locality, building and plan fields, tagged by source such as Walk-in, JustDial or Referral
Feasibility checkThe field team confirms whether the area can be servedThe status moves to Feasible or Not feasible, and remarks note the technician's comments
Installation dayThe technician visits to lay the cable and set up the routerAn alarm reminder rings for the visit, and the GPS field on the lead holds the spot to visit
Line goes liveThe subscriber pays for the first planOne tap turns the enquiry into a subscriber on that plan, and recording the sale can fire a welcome WhatsApp
Plan nearing expiryThe office calls subscribers to renewFilters list plans ending today and in the next 7 days, and renewal reminders ring ahead of each date
Renewal doneThe subscriber pays againRenew extends the plan from its current end date, and revenue cards update the day's and month's totals

Which NLCaller features does an ISP office use daily?

Plan renewals

A renewal list ready every morning

Subscribers sit in the Clients tab with their plan, amount paid and amount due. Every renewal is kept as a separate sale, so the history of plan changes stays visible. A gym front desk can hold its member plans the same way.

  • Monthly, yearly or custom-length plans
  • Package catalog grows as you add plans

Missed calls

No caller left wondering

When the office line is busy, the missed caller gets a separate automatic WhatsApp for missed calls, and the notification returns the call on the right SIM.

  • Quiet hours for late-night callers
  • Dual SIM: a set default for business calls

Subscriber messages

Notices to every subscriber in an area

Filter paid clients by a custom field such as locality and send a personalised bulk WhatsApp, for example about planned maintenance, from your phone or through the API. Operators that also sell network setups to offices can compare the CRM for IT companies.

  • Test send to one number first
  • Campaign report shows delivered, read and failed

How do you move existing subscribers into NLCaller?

Most operators start from a spreadsheet of active connections.

  1. Prepare the sheet Keep columns for name, mobile, locality, plan and the current expiry date.
  2. Import the file Load it from Excel or CSV and tell the app which column is the plan, which is the locality and so on. Duplicate numbers are dropped automatically.
  3. Create the plans Add each plan to the package catalog with its length, so renewals follow the right cycle.
  4. Connect new enquiries If your website form writes to a Google Sheet, link it as an auto-import source; the Google Sheets CRM page explains the column mapping.

Sample experiences from broadband offices on NLCaller

  • “Every morning the app shows whose plan ends today. We call them before their internet stops, not after they complain.”

    Office manager, local broadband provider, Guwahati

  • “Connection enquiries used to sit on paper slips. Now each one has a locality and a status, and the location is saved on it.”

    Sales coordinator, fibre internet operator, Nashik

  • “When we are all on calls, missed callers still get our message, and we call them back in order.”

    Customer care executive, cable and broadband company, Madurai

Pricing

How much does NLCaller cost?

NLCaller costs ₹162 per user per month on yearly billing or ₹254 on the 3-month plan, plus GST. The Basic Dialer is free forever.

Basic Dialer

₹0free forever

No payment, no expiry

  • Calling
  • WhatsApp after every call
  • Call analytics on your phone
Get the free dialer

3 months

₹254per user per month + GST

Billed ₹762 per user every 3 months · $13 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

36% less per month

Yearly

₹162per user per month + GST

Billed ₹1,944 per user per year · $25 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

Prices per user. GST added for India. Outside India, prices are in US dollars per user per billing period. The free trial opens every paid feature for 3 days. Prices checked 3 October 2026.

What NLCaller does not replace for an ISP

NLCaller runs the calling, follow-up and renewal side of the office. Keep your other systems for:

  • ISP billing, subscriber authentication, bandwidth plans on the network, or network monitoring and outage alerts.
  • Collecting payments online or issuing invoices; NLCaller notes the amount paid and due but takes no money.
  • A complaint ticketing helpdesk with technician dispatch and service-level tracking.

Questions people ask

What is the best crm for isp offices that renew plans by phone?

For local operators whose subscribers call the office, the best crm for isp work of that size is NLCaller, because expiry filters, renewal reminders and missed-call WhatsApp replies all run from the office phone.

What does NLCaller do for a broadband provider?

NLCaller is a subscriber-calling CRM that tracks connection enquiries, stores each subscriber's plan and expiry, rings reminders before renewals and sends WhatsApp messages after calls.

What are the top CRMs used in India?

India has many general CRMs built for desk-based teams. For an ISP whose work happens on calls and WhatsApp, a phone-first CRM such as NLCaller is often a closer fit than a desktop sales suite.

Is there a 100% free CRM for a small ISP?

The free part of NLCaller is the Basic Dialer: calls, a WhatsApp sent after each call and analytics on the phone, with no time limit. Subscriber plans, renewals and reminders are charged per caller after three free days of everything.

Can NLCaller handle internet plan renewals?

Yes. Each plan is a package with an end date, filters show plans ending today or within 7 days, reminders ring ahead of expiry, and a renewal picks up where the old plan stops.

Is NLCaller ISP billing software?

No. It does not bill subscribers, manage network access or collect payments. It handles the calls and follow-ups around them.

How this page was made: drafted with AI assistance from NLCaller's documented features, Google search research and dated public sources.

Put this week's expiring plans into NLCaller

Request the app on WhatsApp, import your active subscribers and call the first renewals within the trial.

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