CRM for travel agents

A CRM for travel agency in India teams, from enquiry to departure

NLCaller is a phone CRM for Indian travel agencies, tracking trip enquiries, WhatsApp quotes, part payments and departure-date follow-ups on the agent's own mobile.

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Which software is best for a travel agency that sells over phone and WhatsApp?

Most Indian travel agencies win bookings in conversation: a family calls about a hill-station holiday, asks for a quote, compares it with two others and calls back a week later. NLCaller pairs a call management app with a CRM shaped around that pattern, running on the agent's own phone instead of a desk system. Each enquiry is saved with custom fields for destination, travel dates, number of travellers and budget, plus a source tag such as Instagram, Google, Referral or JustDial. The sharpest fit is the quote: a saved WhatsApp template carrying the itinerary PDF goes out in one tap, and a follow-up alarm set on the same call brings the family back to the agent two days later. Once they book, the trip becomes a sale with a package, the paid and due amounts, and a reminder before the balance date. NLCaller is not a booking engine. Agency seats cost ₹254 per user a month on a three-month bill of ₹762, plus GST, as of October 2026.

Agents who also run group departures by broadcast can read about the bulk WhatsApp sender, and teams working enquiry lists by phone may want the auto dialer.

How does a travel agency's sales desk work its day in NLCaller?

Based on an imagined three-agent holiday desk in Kolkata selling domestic and international packages; illustrative, not real bookings.

Holiday desk enquiry routine in NLCaller
MomentWhat the team doesWhat NLCaller does
MorningNew enquiries from the website form and Instagram ads are shared outLeads arrive from the connected Google Sheet with their source, and each agent gets a pending queue
First callThe agent asks about destination, dates, travellers and budgetCustom fields hold each answer, and voice input captures the requirement while talking
Sending the quoteThe agent shares an itinerary and priceThe itinerary file travels inside a stored WhatsApp template in a single tap, and the status flips to Quote sent
Two days laterFamilies who have not replied are calledA follow-up alarm rings on time, and the call screen shows the remark from the quote call
Booking confirmedThe customer pays an advanceOne tap converts the family to a paid client, recording the package, the advance and what remains
Before departureThe agent confirms documents, timings and the balanceA reminder set for a week before the travel date rings, with a WhatsApp checklist attached
After the tripThe agent asks for feedback and a referralA status change to Travelled can trigger an automatic thank-you WhatsApp

Which NLCaller tools fit a travel agent's work?

Quotes and itineraries

Itineraries on WhatsApp in a tap

Save message templates with images, PDFs or videos of each package, then fill in the name and destination before sending.

  • WhatsApp CRM chat beside the call history
  • Read receipts with the exact time

Season planning

Repeat travellers for the next holiday

Filter past clients by destination or month and call them before the next school holiday, or send a personalised WhatsApp to the list from your own phone or through the API.

  • Lost leads kept for a win-back call
  • Export any filtered list to CSV

Advance and balance

See who still owes the balance

Every booking is its own sale, so a family that travels twice a year shows both trips, each with paid and due amounts, and revenue cards total the week and month.

  • Package catalog for each tour
  • Custom client fields for passport name or meal preference

What habits help a travel agency close more enquiries?

Practical routines that the app makes easier to keep.

  • Call within the hour. Enquiries that came in through a form are on the agent's queue as soon as the sheet syncs.
  • Send a quote and fix the next call in the same moment, so no quote is left without a follow-up date.
  • Keep a missed-call reply ready with office hours, because holiday buyers often call in the evening. See missed call follow-up.
  • Use a status for every step (Enquiry, Quote sent, Negotiating, Booked, Travelled) so the owner can see where each trip stands; agencies that also handle visa files can borrow the case stages on the immigration consultants page.

Sample views from travel desks working on NLCaller

  • “Sending the itinerary used to mean searching my gallery. Now the package template goes on WhatsApp before I have hung up.”

    Travel consultant, holiday packages agency, Kolkata

  • “We sell a lot of pilgrimage tours to families who decide slowly. The follow-up alarm keeps them in my day.”

    Sales executive, tour operator, Varanasi

  • “I can see which bookings still have a balance before departure without asking each agent.”

    Owner, travel agency, Kochi

Pricing

How much does NLCaller cost?

NLCaller costs ₹162 per user per month on yearly billing or ₹254 on the 3-month plan, plus GST. The Basic Dialer is free forever.

Basic Dialer

₹0free forever

No payment, no expiry

  • Calling
  • WhatsApp after every call
  • Call analytics on your phone
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3 months

₹254per user per month + GST

Billed ₹762 per user every 3 months · $13 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

36% less per month

Yearly

₹162per user per month + GST

Billed ₹1,944 per user per year · $25 outside India

  • Every feature in the app
  • Leads, auto dialer, reminders and WhatsApp CRM
  • Team features, attendance and web dashboard
Start 3-day free trial

Prices per user. GST added for India. Outside India, prices are in US dollars per user per billing period. The free trial opens every paid feature for 3 days. Prices checked 3 October 2026.

When a travel agency needs more than NLCaller

NLCaller runs the enquiry, quote and follow-up side. Pick other software if you need:

  • A booking engine for flights, hotels or rail, or a connection to a GDS or supplier inventory.
  • Automatic itinerary building, invoices with GST, or vouchers sent from the system.
  • Email marketing to past travellers; NLCaller has none and sends by phone and WhatsApp only.

Questions people ask

What is the best crm for travel agency in india teams that sell by phone?

For agencies whose bookings come from calls and WhatsApp chats, the best choice is NLCaller, because it sends quotes as WhatsApp templates, rings follow-up alarms and tracks advance and balance on the agent's own phone.

What is NLCaller for travel agents?

NLCaller is a calling CRM and call management app that records each trip enquiry, its quote stage, follow-ups and payments, and sends WhatsApp messages after calls or status changes. Nishita Solutions of Bhubaneswar develops it.

Which software is best for a travel agency?

Most agencies need two kinds: a booking system for tickets and hotels, and a CRM for enquiries and follow-ups. NLCaller covers the second, from the phone, and works alongside whatever booking tools you already use.

What CRM system do hotels use?

Hotels usually run a property management system for rooms and guests, sometimes with a separate CRM for marketing. NLCaller is not hotel software, but hotel sales teams that call corporate or group enquiries can use it for those calls.

Can a travel CRM import leads from JustDial and Instagram ads?

NLCaller tags leads by source, including JustDial and Instagram, and can read new rows from a connected Google Sheet or REST API feed in the background, or load an Excel or CSV file. How the leads reach your sheet depends on the platform.

How much is NLCaller for a travel agency?

An agent pays ₹762 per quarter, or saves by paying ₹1,944 once a year (₹162 a month), with GST on either. Agencies outside India pay $25 a year.

How this page was made: drafted with AI assistance from NLCaller's documented features, Google search research and dated public sources.

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